Latest Press Releases

npower set to launch the nation’s first Fuel Bank trial

Energy supplier npower is to launch a three month trial of the nation’s first Fuel Bank in partnership with leading poverty charities The Trussell Trust, National Energy Action and Durham Christian Partnership. The trial will support households most in need of help by giving them funds to pay for gas and electricity alongside emergency food aid.

Placed in existing food banks, npower’s Fuel Banks will help households using pre-payment meters, whether they are npower customers or use another energy supplier. People can visit a participating food bank and receive a £49 credit which they can use to top up their gas and electricity meter. This will enable households that have run out of energy to get the power back on within a few hours and keep the lights and heating on for up to two weeks.

The npower Fuel Bank have been launched specifically to address the problem of households who ‘self-disconnect’ in order to save money. Research conducted by Citizens Advice found that one in every six homes that use a prepayment meter has self-disconnected, meaning up to 1.62 million people go without electricity or gas each year.

The npower Fuel Bank will be piloted in 21 locations in County Durham, Kingston-upon-Thames and Gloucester. If successful, npower will extend the initiative nationwide. The ambition is to support up to 13,000 households in the first year.

Matthew Cole, npower’s Head of Policy & Obligations, said:

“Through our longstanding Health through Warmth programme and our partnership with Macmillan Cancer Support, npower has worked hard to help our most vulnerable customers. However, we are keen to do more and this new trial with food banks could be an important breakthrough. It will provide immediate and hassle free support to households where often the choice is between food or warmth.”

David McAuley, Chief Executive of the Trussell Trust, said:

“We are pleased to be partnering with npower in creating the nation’s first Fuel Bank. In many cases people coming to food banks can be facing financial hardship that leaves them both hungry and in fuel poverty. By providing npower Fuel Bank vouchers at food banks, we can make sure that people who are most vulnerable are not only given three days’ food, but can turn on the energy supply to cook it and heat their homes too. The Trussell Trust is working hard to create more and more business partnerships like npower Fuel Banks which help people in crisis.”

Jenny Saunders, Chief Executive of National Energy Action, said:

“We often talk about the choice between heating or eating to describe the challenges people of low incomes face in balancing their household budgets. We will be helping some of the most vulnerable in our society to have both food and heat at a time of crisis.”

Rt Hon Frank Field MP, said:

“Ask me my response to npower's initiative and it's praise, praise, praise. This praise is also aimed at shaming the other companies to now beat npower's initiative. This is such an important breakthrough in the fight back against hunger. Our cross-party inquiry highlighted in Feeding Britain an unbearable choice - between putting money in the gas meter or food on the table - facing too many families who simply cannot afford the essentials. npower deserves huge credit for recognising and acting on our concerns. This single move could prevent some of our fellow citizens from having to go several days or weeks without buying food.”

Aberthaw getting back to nature

Spring is in full swing and to celebrate the Wildlife Trust will be leading a series of nature walks around the East Aberthaw nature reserve. 


East Aberthaw nature reserve is located on the east side of Aberthaw Power Station, the site will be holding walks throughout the year on the third Monday of April, May, June, July and September - to introduce local residents and nature lovers into the wonders of the sites unique ecology.


Each month will provide a different opportunity of spotting some of the diverse species that can be found at the reserve. The first walk on 20 April will be looking for migrant birds, early flowering plants and insects.


The walks are supported by RWE’s Aberthaw Power Station, who own the land that contains the saline lagoon, one of only four in Wales.  The station also help to carefully manage the area to encourage and maintain the bio-diversity of habitats, flora and fauna.


Richard Little, station manager from Aberthaw Power Station said, “We are proud to welcome the Wildlife Trust to lead the nature walks around East Aberthaw nature reserve and would encourage local residents to come along and enjoy this unique environment on their doorstep.”


The next walk is planned to start at 6pm, 20 April at the bottom of Well Road and everyone is welcome to attend. Every level of interest is catered for, whatever your age, you can come to spot, photograph, ramble, amble or inquire.

npower launches new Pre-Pay Fix tariff

npower today launched Pre-Pay Fix Feb 2017 a new fixed tariff for prepayment customers.

Pre Pay Fix Feb 2017, along with npower’s pre-pay standard tariff allows customers who pay for energy via prepayment a choice of clearly defined products and takes npower’s offering of prepayment tariffs to two. These customers now have the choice of our standard product or greater peace of mind with a medium term fix

For dual fuel, Pre Pay Fix Feb 2017 will be £54 cheaper at average annual cost* than npower’s standard pre-pay tariff and is available to new and existing customers.

Roger Hattam, director of npower’s domestic retail business, said: “We have listened to our customers who told us they want simpler and clearer tariff choices, for both credit and pre-pay meters. Our new Pre Pay Fix Feb 2017 offers pre-pay customers greater energy price certainty that their prices won’t rise before 28th February 2017, so they can plan and budget their energy costs effectively.

“It also offers customers control, so if their circumstances change and they want to switch tariff or supplier then we won’t charge an early exit fee – this is ideal, especially for those who may have wanted to fix their energy costs during a time of price uncertainty, who now have the choice to do so.”