Latest Press Releases

90 Greet Primary School pupils enlightened by npower

Around 90 pupils from Greet Primary School in Birmingham have pledged to become npower’s latest Climate Cops after taking part in the energy supplier’s award-winning ‘Climate Cops Academy’.

The interactive learning day – which is part of npower’s environmental education programme, designed to help pupils learn about saving energy and climate change and help schools become more sustainable – comes after npower, in partnership with JDS Electrical Ltd, upgraded the primary school’s hall lighting, helping the school to save money on their energy bills.

Trish Ayres, Deputy Headteacher of Greet Primary School said “We are very grateful for the new LED light system in our hall which emits more light while using up to 40% less energy. Not only does this help to reduce our electricity bills, but it also helps to lower our carbon footprint too.”

During the ‘Climate Cops Academy’, pupils aged nine and 10 learned about simple ways to save energy while having fun. This included generating electricity with body movement, using a thermal imaging camera to see the effects of insulation, identifying ways in which energy can be saved at home and school and, most importantly, making their pledge to help the environment.

The pupils were joined by Dave Stanton, npower’s Electrical Contracts Manager and John Simmonds, Managing Director of JDS Electrical Ltd who explained more about the LED lighting to the children.

Dave said “It was clear the children thoroughly enjoyed the academy as it brought to life climate change and saving energy in a fun and engaging way. They’ve learned lots of simple ways to save energy at school and home which can add up to make a positive difference to the environment.”

Over 8,000 children took part in Climate Cops Academy days across the UK in 2013 and the programme has now reached over 60,000 students since it began in November 2007.

Children can visit for interactive games and downloadable activities while teachers can visit to order free Climate Cops teaching resources for 4-14 year olds, designed to help bring sustainable development, science, geography and citizenship lessons to life.

Charlie Martin

npower Volunteers love of painting spills on to Historic Hall

The organisers of a much-loved historic hall which dates back to the 1600s have welcomed a team of npower volunteers to give it a fresh coat of paint before the busy Christmas period.

Nine npower employees from its Oldbury base took time out of their work schedules to help clean, prepare and paint the Great Hall at Haden Hill House Museum, near Halesowen.

The new décor will help the hall to look its best for an eventful, upcoming Christmas period which features carol services and card-making. Local schools will also benefit from the freshen-up, as the hall often welcomes school visits where children get to experience lessons inside the 400 year old building.

Joshua Cooper, team leader, said, “We had such a great day and it was fantastic to help out at Haden Hill. We really enjoy helping others and I personally enjoy manual work, so it was extremely rewarding to give back and see a visible improvement at the end of the day.”

In partnership with Community Service Volunteers, npower operates an extensive volunteering programme which provides opportunities for employees to share their skills and make a positive contribution to their local community.

Clare McDougall, Head of Community for npower, added “We have designed a programme that gives every employee the chance to support a charity or community group. Our employees are committed to giving back to their communities, and the fact that nearly 2000 employees – like Joshua and the team – have given their time to benefit a worthy cause this year is testament to that.”

In 2013, over 20% of npower’s employees took part in its volunteering programme. Over 1400 of those participated in a ‘team challenge’, such as the Haden Hill House Museum project, while 470 employees fundraised for npower’s partner charity Macmillan Cancer Support, and 200 supported npower’s school programme ‘Climate Cops’. For more information on how employees at npower volunteer, please click here.


RWE UK 2014 year-to-date financial performance

RWE Generation posts £154m loss; RWE npower profit down 58%

Following RWE AG’s publication of financial results for the first nine months of 2014 today (13 November 2014), the company issued the following update for its UK businesses:

• RWE Generation UK posted a £154m loss in the operational result from its UK power station fleet for the first nine months of 2014 compared to a loss of £59m in the first nine months of 2013. Among other things, this was due to the closure of power plants like Didcot A or Tilbury in 2013. Cost reduction measures and the higher availability of our gas plants positively affected the result.

• RWE Generation’s power station fleet in the UK includes the largest and most efficient fleet of gas-fired power stations in the country, including the recent £1.65 billion investment in new plant made at Pembroke, Wales (2012) and Staythorpe, Nottinghamshire (2011). Significant work has been done ahead of this winter to ensure RWE’s fleet helps to keep Britain’s lights on. A number of units have recently been returned to service after key maintenance activity including the 400MW power station at Great Yarmouth and the unit at the 1.4GW Didcot B plant recently affected by fire. This was a tremendous achievement brought about by the effort of our people despite the very poor market conditions that we face.

• All of RWE Generation UK’s power stations, which were entered into the UK’s first capacity auction, have ‘pre-qualified’ and are eligible for the first capacity auction in December this year.

• RWE has invested a total of £453m into Britain in the first nine months of 2014 – more than a million pounds every day - predominantly into renewable energy projects.

• RWE npower saw its profit fall more than 58% year-on-year from £174m in the first nine months of 2013 to £73m in the first nine months of 2014. The profit made from supplying households across Britain equates to just £4 per domestic customer account per year during the period.

• RWE npower’s year on year reduction in profit is mainly due to increased costs. There has been significant investment in the first nine months of 2014 to improve customer service in npower’s domestic retail business. We believe that we have turned the corner in service provision and have met or surpassed the majority of our targets. RWE npower continues to focus on improving levels of service for our domestic customers. Since the first quarter of 2014, we’ve reduced the overall number of complaints we receive by nearly a third and we’re now billing 98% of our customers on time.

• Additionally, costs associated with delivering the Government’s Energy Company Obligation (ECO) have been higher in the first nine months of 2014 than during the same period in 2013.

• On Monday (10 Nov), npower launched one of the best deals available on the market (Online Price Fix January 2016) meaning direct debit customers can fix their costs for most of the next two winters and, at typical usage, pay just £968 for a year’s worth of electricity and gas. It is currently the cheapest deal on the market without any exit fee.

• In the first nine months of 2014 npower continued its multimillion pound delivery of the Government’s ECO strategy of installing energy efficiency measures in homes across Britain: more than 22,000 cavity walls installations, nearly 14,000 new boilers, nearly 7,000 loft insulations and more than 4,500 solid wall installations were reported to Ofgem in the first nine months of 2014.

• RWE npower’s domestic energy supply business has seen falling customer numbers in the first nine months of 2014, whilst business customer numbers increased. Domestic customer accounts are down by more than 200,000 accounts to 5.23 million compared to the same period in 2013 due to stronger competitive pressures in the market, whilst business customer accounts are up 7% compared to the same period in 2013, increasing by nearly 29,000 to 417,979.

Paul Massara, CEO RWE npower, stated,
"These results demonstrate again the reality of the UK energy industry – strong competition in domestic and business energy and widespread losses in gas power generation.

With security of supply issues becoming more and more critical we need to ensure that we have a secure framework for long term investments. We are hopeful that the CMA report will assist in rebuilding trust and improve understanding between the industry and consumers and remove market and political uncertainty thereby helping increased further investment in the UK market.

Npower has made real progress in improving its customer service during the year – we are determined to continue this progress. The customer satisfaction shown by our energy services and business customers show what can be achieved, as does the increase in billing accuracy and drop in customer complaints in our domestic business.”