npower business supply electricity and gas to businesses of all sizes. Our customer base exceeds 217,000 business sites and includes household names Astra Zeneca, Ikea, M&S, and BT. This area of the business employs around 1,000 staff. The largest customer service and operational team is in Hull, East Yorkshire (650 employees). This centre specialises in the SME market i.e. small to medium sized enterprises or customers.

The Solihull office in the West Midlands houses teams who look after larger customers, the mid market and third party consultants and a specialist gas team. There are also support and managerial teams based in Solihull, Leeds and a further 150 staff who are based either from home or from a satellite office (e.g. Swindon, London and Kingswinford).