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North East employment to receive a boost as npower creates 200 new jobs

24 Jan 2012 North East
 
 



npower has announced it is recruiting for 200 new positions in the North East by the end of March 2012.

npower has announced it is recruiting for 200 new positions in the North East by the end of March 2012. ower is looking to employ Customer Service Advisors (CSA) and Team Managers (TM) in various locations across the North East: Peterlee, Houghton le Spring and Thornaby.

The recruitment process began at the start of the year and people were encouraged to register their interest at a recent open event in Peterlee. Following the success of this session, another recruitment event has been scheduled for Saturday 18 February.

Paul Robinson, head of npower's contact centres, commented: “We have noticed a significant increase in demand from our customers which is why we are growing our contact centres. These jobs are designed to bolster our team and ensure we can deliver the very best service to customers. We hope to attract a wide variety of applicants from across the region. This is also great news for the North East with the creation of 200 new jobs at a time when a number of organisations are reducing the size of their workforces.”

CSAs are required to deliver the best possible service to our customers. npower is looking for people with customer service experience who are helpful and full of personality. TMs will be responsible for leading and motivating their team of CSAs. Their role will be to ensure business objectives are met through coaching and developing their team. Management and customer service experience is essential, as are strong leadership skills.

npower provides comprehensive training to bring out the very best in its employees. A mixture of full and part time positions are being advertised with a variety of shifts available.

The next npower open event takes place on Saturday 18 February, between 10am and 5pm at Durham County Cricket Club, Emirates International Cricket Ground, Riverside, Chester-le-Street, County Durham, DH3 3QR. There will be the opportunity to gain more information about the npower roles.

For further information or to apply for a CSA role, please visit www.npowerjobs.com or call the npower recruitment team on 0845 345 3464.

If you would like to apply for a TM role, please send your CV to Gary Rogers garyrogers@nrgplc.com or call 0191 260 4458 for more information.





Notes to Editors:

About npower:

  • npower is one of the top energy suppliers to the UK business market, serving over 238,000 small to medium sized enterprise sites and around 17,000 industrial and commercial customers, with over 100,000 sites.
  • npower Industrial and Commercial Markets is an award-winning business energy supplier. In 2010 it was named ‘The Consumer Supplier of the Year’ at The Energy Event and was also awarded ‘Energy Supplier of the Year’ at the inaugural Energy ‘Buying & Supplying Excellence’ Awards. Both awards were voted for by business customers.
  • npower is dedicated to helping UK businesses use energy more efficiently and therefore spend less money on their bills. We aim to have a positive impact on the communities we serve and reduce our customers’ carbon footprint whilst always improving our service to our customers.
  • npower specialises in risk management solutions, including market-leading flexible energy purchasing, energy efficiency, and broader energy management functions, tailored to every size of business.
  • npower helps companies monitor and manage energy consumption to bring commercial and environmental benefits. To achieve this, npower has developed a monitoring and targeting (M&T) tool – encompass. A web-based system, encompass gives businesses accurate and timely information on their energy consumption, providing them with data they need to implement cost and CO2 reduction policies. The system automatically collects data from half-hourly and smart meters, providing a detailed report on a business’s energy consumption behaviour, and the related cost and environmental impacts of this. With this data, benchmarks can be set and consumption tracked, alongside mapping of carbon use and cost.
  • For major energy users, npower offers multi-utility management consultancy to help organisations to improve efficiencies right across the procurement/consumption chain.
  • npower customers include BT, Wembley Stadium plc, AstraZeneca and Sainsbury’s.



 

For more information contact:

Zoe Melarkey
t:0845 070 2807
e: Zoe.melarkey@npower.com
 


RWE npower is an integrated energy business, generating electricity and supplying gas, electricity and related services to customers across the UK. We operate and manage flexible, low-cost coal, oil and gas-fired power stations - generating over 11 GW of electricity. We serve around 6.5 million customer accounts and produce more than 10% of the electricity used in England and Wales. We are also on twitter - @npowerhq, Facebook and Youtube.